Hagzy Privacy Policy — Our Commitment to Keeping Your Data Safe
Last updated: January 2025
Hagzy places the highest importance on the privacy of users in Bangladesh. In this policy, we clearly state how your personal information is collected, what purposes it is used for, and how it is kept secure. By using the platform, you will be considered to have fully read and accepted this privacy policy.
What information is collected
We only collect information that is necessary for operating the platform.
Identity & registration information
Your name, date of birth, email address, and mobile number are collected when creating an account. This information is used to verify your identity and keep your account secure. The KYC process may require your national ID or passport details, which are used solely for verification purposes. Your provided address and nationality information is retained to comply with regulations in Bangladesh. No information is sold to third parties without your consent.
- Name, date of birth, email & mobile number
- National ID or passport (for KYC verification)
- Current address & nationality
Financial & transaction information
Relevant payment method details are collected during deposits and withdrawals. Transaction records made via mobile banking and bank transfers commonly used in Bangladesh are stored. Financial information is kept fully encrypted and cannot be accessed by any unauthorized party. Transaction history is retained for a set period to meet legal requirements and resolve disputes. Full card numbers or bank PINs are never stored.
- Payment method type & transaction records
- Deposit & withdrawal amounts and dates
- Card numbers or bank PINs are not stored
Device & usage information
While using the platform, your device type, operating system, browser version, and IP address are automatically logged. This information is used for troubleshooting technical issues, security monitoring, and improving platform quality. Cookies and similar technologies are used to manage your session and remember your preferences. You can control cookies through your browser settings, though this may limit some platform functionality. By analyzing usage patterns, we strive to further improve your experience.
- Device information, browser type & IP address
- Login duration & navigation patterns
- Cookies & session data
How information is used and protected
How collected data is used and what your rights are.
Purpose of Data Use
Collected information is primarily used for account management, payment processing, customer service, and ensuring platform security. This information helps create a personalized experience based on your betting history and preferences. Your contact information may be used to inform you about relevant promotions and offers, though you can request to stop receiving such communications at any time. Automated analysis methods are used to detect suspicious activity and prevent fraud. Information is also used to fulfill legal obligations.
- Account verification & payment processing
- Customer service & technical support
- Fraud detection & security monitoring
- Informing you about relevant promotions & offers
Data Protection Measures
Hagzy uses industry-standard encryption technology to keep your data secure. SSL/TLS protocols are used for data transmission between the server and your browser, protecting against data theft. Internal staff are only granted access to the information needed to perform their duties, and all access is logged. Regular security audits are conducted to identify and address potential vulnerabilities. In the event of a data breach, affected users will be notified in a timely manner in accordance with the law.
- SSL/TLS encryption active on all connections
- Limited staff access & access logs maintained
- Regular security audits conducted
Sharing Information with Third Parties
Your personal information is never sold to advertisers or third parties. Necessary information may be shared with trusted payment gateway partners for payment processing, but solely for the purpose of completing transactions. Information may be provided based on legal orders or valid requests from government authorities. Limited information may be shared in cases of fraud investigation or cooperation with other platforms to prevent money laundering. All information sharing is done in full compliance with applicable laws in Bangladesh.
- Data is never sold
- Limited transaction data shared with payment partners
- Providing information to government authorities when legally required
Your Rights & Controls
You can request to view and, if necessary, correct the information stored in your account at any time. After account closure, no data will be retained beyond legal obligations. You can opt out of promotional communications at any time. You also have the right to object to the processing of your data. For any questions or requests regarding this, please contact us at [email protected].
Please note: This privacy policy may be updated at any time. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
For more information or assistance
If you have any questions about the privacy policy or would like to make a request regarding your data, please contact our support team directly. hagzy always provides support in Bengali and is committed to protecting your privacy.
Live Support
24/7 support available in Bengali